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Virtual Switchboard

Not all numbers are the same. With VOOT you get more money (084 and 087 numbers), you get more control, you get more information about your calls.

Virtual Switchboard Call Control features:

IVR / Auto Attendant
Queue Manager
Call Diverts
Voice2email
Fax2email
Missed call alerts
Call whisper
Call recording
Online stats & modify routing options

There are several types of numbers available, you can choose:

Geographic 01 or 02 numbers from any town or city in the UK.
03 numbers for non-geographic presence which are mobile tariff friendly (included in bundled minutes)
0800 / 0808 Freephone numbers where the caller pays nothing on landlines.
0844 / 0843 Numbers to receive an out payment at all times.
0845 peak only out payment.
0871 / 0872 Number to receive a high out payment at all times (you have to state the cost to callers)

What is it?

VOOT Inbound is the most powerful hosted inbound call routing service in the market. It delivers a wide range of telephone system functions without you having to invest in expensive systems.

VOOT Inbound is completely flexible and scalable so whether you are a call centre or a one man band we have a series of Solutions just for you. As the functionality of many of the services covers all aspects of business we do not restrict your access to services, you are free to configure the system, to meet your exact requirements. Giving our users control over their own calls.

What does it do?

Our platform has been developed to give complete inbound call functionality no matter what size of your business. Every part of VOOT Inbound has been carefully structured to fit all inbound requirements. Whether it be simple call routing plans up to the most complicated call centres requiring calls to be routed over multiple sites, via time of day, call percentage splits, call queuing with music on hold or forwarding calls to voicemail options. Every service is completely configurable by you, allowing you to record your own personal greetings and hold announcements. This is the first system allowing you to take control of your own system without paying someone to look after and maintain it.

VOOT Inbound is also the only system on the market whereby all inbound calls can me recorded and logged, with all the recording and call log reports stored at network level and hosted on your portal.

How do you use it?

VOOT Inbound puts you in complete control of your own inbound telephony. Configuring and maintaining couldn’t be easier via our secure web portal; all you need is a PC with internet access. Each user has a secure encrypted login and password, administrators can also setup sub accounts allowing restructured users to only maintain what they need to.

Auto Attendant

Create a business class phone system with extensions for your employees and departments. Welcome your callers with a custom IVR auto attendant: "Welcome to My Company. Push 1 for Sales, 2 for Service, 3 for company directory..."

Auto Attendant with Queue

The functionality of Auto attendant with the added benefit of a call queuing system, the queue feature for no extra cost allows you to queue up to 1000 calls in one go.

Call Centre

Service allows a multi-layered menu system using call recording, hunt groups, queuing and ratio plans all the flexibility of auto attendant but on a much larger scale, music on hold or company promotions and announcements that you control.

Call Recording

Service allows you to record all, or segments, of your inbound calls. A recording of your calls are stored in your Web-based account. You’ll see who called, the phone number, and the date, time, length and result of the transaction. You can search for a call you received a year ago. Help you with training and marketing improvements.

Call Recording with Queue

Service allows you to record all of your inbound calls with the added feature of a queue system. A recording of your calls are stored in your Web-based account. You’ll see who called, the phone number, and the date, time, length and result of the transaction. You can search for a call you received a year ago.

Fax to Email

Receive faxes by as a .PDF file to your email address. In addition, you will receive a second number as a dedicated fax number at no extra cost.

Follow Me / Find Me

Service allows your calls to be diverted between multiple destinations; the system will try and locate you whether at home, in the office or on your mobile.

One to Many

Service allows a call to be routed to multiple destinations.

One to Many with Whisper

Service allows a call to be routed to multiple destinations that plays a whisper message.

One to One

Service allows a call to be routed simply to a single destination.

One to One with Queue

Service allows you to set up One to One with the added feature of a call queuing system.

One to One with Whisper

Service allows you to set up One to One with the added feature of a whisper to the call recipient

Outgoing Record

Service allows you to record all, or segments, of your outgoing calls

Ratio Divert Plan

Service allows your calls to be diverted depending on the ratio set between multiple destinations. Allowing you to have full control over call routing and staffing requirements.

Time of Day

Service allows your calls to be diverted depending on the time of day, and day of the week.

Time of Day with Hunt group

Service allows calls to be diverted to multiple destinations with time of day options.

Time of Day with Queue

Service allows you to set up Time of Day with the added feature of a queue system.

Time of Day with Record

Service combines the features of Time of Day and Call Recording.

Time of Day Record & Queue

Service combines the features of Time of Day and Call Recording with a queue system.

Voice to Email

Service allows you to capture audio and DTMF input from callers and deliver directly to an email account.
 

 

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